Frequently Asked Questions

1. Is 995.ca a Canadian company ?
2. Does 995.ca charge in Canadian Dollars ?
3. What methods of payment does 995.ca accept ?
4. What settings do I use for my connection and e-mail ?
5. Can I use any of the phone numbers listed in service areas ?
6. Does 995.ca support Windows 95 or Windows 3.x ?
7. What are parental filters and how do they work ?
8. What is Spam Filtering and how does the Spam filter work ?
9. If I am overseas or away from your calling area or computer can I obtain my e-mail ?
10. What is the size of attachments I can send and receive on e-mail ?
11. What do I do if I cannot connect or obtain my e-mail ?
12. Should I change my password periodically and how do I do it ?
13. How do I change my e-mail address or add another e-mail address ?
14. What happens if I use your servers to send unsolicited e-mail or Spam ?
15. My e-mail is being returned to me. What's wrong ?
16. Why do I sometimes have trouble connecting ?
17. How do I download files ?
18. Why is my connection so slow ?
19. What are viruses, and what should I do to protect my computer against them ?
20. My e-mail program is not working properly. What should I do ?
21. What are attachments ?

1. Is 995.ca a Canadian company ?

Yes, we are wholly Canadian owned offering service in British Columbia and Alberta.

2. Does 995.ca charge in Canadian Dollars ?

Yes, all prices quoted are in Canadian Dollars.

3. What methods of payment does 995.ca accept ?

We only accept major credit cards (VISA, Mastercard, AMEX). This is necessary to maintain our low-cost structure so that we can continue to offer our services at the best possible price to our customers.

4. What settings do I use for my connection and e-mail ?

Please visit our Setup and Support pages to find all your connection and e-mail settings. You can easily print off the instructions specific to your operating system and e-mail program.

5. Can I use any of the phone numbers listed in service areas ?

Yes, you can connect to any of these phone numbers. Please note that if you are phoning long distance those charges will be incurred by you.

6. Does 995.ca support Windows 95 or Windows 3.x ?

We do not provide technical support for these dated operating systems. However, you can obtain 3rd party assistance to connect with these operating systems.

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7. What are parental filters and how do they work ?

Parental Filters work with a special proxy server that has been setup to block adult material on the Internet. Parents who are concerned about the increasing availability of adult material can choose to use the Family Proxy Server in their Web browsers. We have joined efforts with Netfilter, one of the premiere "family-safe" companies on the Internet, to provide you with this service. And, best of all, it's free with your account.

8. What is Spam Filtering and how does the Spam filter work ?

Nine Nine Five™ has set up state-of-the-art Spam filters to protect you from unsolicited e-mail. This is done by software screening e-mails and rating them according to their probability of being an unwanted Spam e-mail. The system is successful in screening up to 95% of Spam e-mails while not blocking valid e-mails. Nine Nine Five™ also subscribes to a number of Spam list so that the sources of notorious Spam offenders are blocked and no e-mail from those sources can reach your inbox.

9. If I am overseas or away from your calling area or computer can I obtain my e-mail ?

Yes, you can access your e-mail from wherever you can access the internet. Simply go to webmail.995.ca and login with your e-mail address and password.

10. What is the size of attachments I can send and receive on e-mail ?

We allow file attachements up to 5MB in size, however, we do not recommend you send attachments over 1 MB in size.

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11. What do I do if I cannot connect or obtain my e-mail ?

Most issues will relate to the settings on your computer. Please view our Setup and Support pages to run through common connectivity and e-mail issues or reference the print-out you completed at the time of sign up.

12. Should I change my password periodically and how do I do it ?

We recommend that our customers change their passwords on a regular basis. To obtain the best protection:

Avoid whole words that can be found in a dictionary Use a random combination of numbers and letters (For example: me98to1) Use a combination of upper and lower-case Never use a pet name, nickname and never use your username Write your password down in a place only you can access.

Change your password online by going to subscriber.995.ca. You will be prompted for your e-mail address and password. Your account information will be displayed as well as a "change password" option.

13. How do I change my e-mail address or add another e-mail address ?

You can login to our customer Membership area to make these changes to your services. Click Here

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14. What happens if I use your servers to send unsolicited e-mail or Spam ?

Any person discovered sending unsolicited e-mails will have their service terminated without notice.

15. My e-mail is being returned to me. What's wrong ?

This is most likely the result of using a wrong e-mail address. You may have mistyped the address, or it may no longer exist. Less likely, but still possible, is that the server on the other end is experiencing problems and cannot accept any mail for the moment. Check the address to which you are sending your e-mail and try again later.

16. Why do I sometimes have trouble connecting ?

If you have been able to connect before, and suddenly find that you can't, the first thing that you should try is resetting your modem. If your modem is external, you can simply turn it off and on again. If you modem is internal, you have to shut your computer down and turn it off to reset it.

If this does not solve the problem, try checking your Internet configuration to see if there are any incorrect settings on your machine.

If you are quite comfortable and/or experienced with computers, you may try changing the modem's initialization string. Specific instructions on changing modem init strings can be found by directly visiting your modem manufacturer's Website or www.modemhelp.org.

17. How do I download files ?

In most cases, you download a file simply by clicking on the link. Your Web browser (Netscape or Internet Explorer) will then display the file in your browser window if it is an image or text, or ask you what action to take with the file if it is another type. Generally speaking, you will want to choose the option to "Save" the file to your computer. You will then be asked where you wish to save it. A status bar will then appear, telling you how far along the transfer has gone. When it has finished, the window will either disappear, or display a message to telling you that the download has been completed.

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18. Why is my connection so slow ?

The speed of your connection involves many different factors. Not only does it depend on the server into which you have dialed (when you connect to us), but also on the speed of any computer from which you are receiving data. If the computer storing the Website you are visiting is slow, or heavily loaded, then data transfer to your home PC will be slowed down accordingly. If you find that a site is extremely slow, try again at a less busy time or find an alternate site. Busy times on the Internet in North America are usually between 6 PM and midnight or 1 AM. If you are having trouble with all Websites being slow, there could also be a configuration problem on your computer.

19. What are viruses, and what should I do to protect my computer against them ?

Viruses are small programs specifically designed to cause trouble - anything from annoying little messages to wholesale destruction of data on your system. If you are downloading files from the Internet, you should definitely first install a virus-checking program and scan your system regularly. Any odd behavior or files that suddenly change size or go missing may be attributable to the presence of a virus on your system.

20. My e-mail program is not working properly. What should I do ?

E-mail programs can sometimes be quite frustrating. The error messages they display aren't always concise, and can often be misleading. The first thing to do when you encounter a problem receiving your e-mail is to check your e-mail settings. You may do this yourself by visiting our Setup and Support pages.

If you are still having trouble, try retyping your username and password. Check to see if your "Caps Lock" key is off (it should be off). On the Internet, small letters and capital letters are read as different characters - meaning that the usernames 'john' and 'JOHN' are completely different. Also, make sure your username and password are typed exactly as they were given to you - pay special attention to special characters and upper and lowercase letters.

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21. What are attachments ?

Attachments are a way of sending files through e-mail. Your mail program can "attach" the file to the e-mail itself. The e-mail program of the person who receives your message will decode the attachment automatically (in most cases). If you receive an e-mail with an attached file, your mail program may insert a line in the e-mail message telling you where the file has been stored on your hard drive, or the file may be visible as an icon or paperclip sitting on the message.

Generally speaking, you should avoid sending attachments larger than 1Mb in size, as the recipient of your message may not be able to download such a large file through e-mail. Attachments are great for sharing smaller files, but larger files should not be sent in this manner.